So no new database but a new offering in the console that was much needed.
Next to the metrics you see in the dashboard you will have the ability to manage the desktop or session as well. The management options you have are Īnd last but not least all the metrics are stored at the virtual desktop and will require about 20MB of space. Metrics to be found in the dashboards are in our lab we don’t have any application entitlements but if you do the third tab would be interesting. There are other options, you can look at the desktop entitlements or the application entitlements. After you find the session you have the ability to see several metrics of that session. The console will offer a fast user, session search option and this will include the ability to look across the Cloud architecture. VMware offers vROps to monitor and there are several third party tools out there (look to your left and right for my sponsors) to help you out. This means it is a real helpdesk tool and not a monitoring tool.
looking back in time will be available for 15 minutes.
There will be a real time (5 seconds) CPU load, memory load and latency measuring option available for direct assistance. you can localize the console to all the languages VMware Horizon supports. The standard license, sold here often, will not have a helpdesk option. The helpdesk feature will be available for the Horizon Enterprise and Horizon Apps Advanced edition. In the next release VMware will offer the helpdesk functionality integrated with VMware Horizon 7, there is no extra install for this as it will work straight out of the box. The console did not report latency issues or CPU load, making it hard to help users. If we deployed UEM as well we worked with that console to resolve user issues. When issue occur we looked that the matter from a technical point of view. We can’t design an environment without ever having an issue, marketing might want you to believe that but we can’t. When issues occur in a virtual environment user are impacted. In this blog I wil show the details of the helpdesk functionality. VMware was running behind and it is good to notice they are releasing the helpdesk functionality in Horizon 7. Citrix has been working hard on their support or helpdesk consoles since the release of the 7 version. Administrator who deploy desktops or want to manage the environment from a technical point of view can use this console. One of the features was the ability to support the user. In the management console of VMware Horizon we missed some features. Helpdesk functionality added to VMware Horizon 7.2
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